Bi-Lingual Shelter Advocate


Bi-Lingual (Spanish) Shelter Advocate


Full Time Scheduled (40 hours), Non-Exempt with Benefits   

Pay Range Hourly $12.00 to $19.00 

General Job Description

Responsible for shelter activities and direct service to residents during Monday through Friday flexibly scheduled, maintaining constant coverage of the Hotline and shelter, and ensuring safety at the shelter. Employed by the Executive Director but reports to the Shelter Manager for guidance and supervision.   

Qualifications for Position

  • Bachelor’s degree preferred. Completion of a high school or general equivalency diploma (GED) required.
  • Bi-Lingual (Spanish) required.
  • Computer skills sufficient to participate in webinars, utilize work email, and enter data into the program management software program.  
  • Working knowledge of domestic violence and women’s issues.
  • Ability to work sensitively with traumatized populations, including children.
  • Ability to work well independently with integrity and as a team member.
  • Experience working with culturally diverse staff, volunteers, and residents.
  • Dependable transportation and valid GA Driver’s License    
  • CPR and First Aid training preferred or will be mandated initial training.
  • A physical exam, drug screening and criminal record check are required prior to shift work.

Job Responsibilities and Performance Standards

  • Provide shelter service to residents during the week with particular attention to Spanish speaking residents when they are in shelter.
  • Serve on the Latino Outreach Team.
  • Document shelter activities in logbook, including resident logs and records..
  • Assist referrals and admit incoming residents per resident intake guidelines; coordinate delivery of resident with law enforcement; have all applicable forms signed, assign room, and explain Resident Handbook.
  • Provide advocacy-based counseling to victims of abuse in an emergency setting.
  • Provide crisis intervention and conflict resolution with resident.
  • Model non-violent conflict resolution and use non-violent forms of guidance.
  • Model and actively promote positive, nurturing interactions between adults and children in shelter. 
  • Arrange essential resident transportation.
  • Promote cooperative and sharing relationships among residents.
  • Maintain safety and security of shelter.  Conduct house security checks of the premises with hourly walk through and documentation.
  • Perform routine chores and cleaning tasks assigned by shift to ensure safety and cleanliness of the shelter
  • Remain knowledgeable of shelter and agency guidelines and procedures so that independent decisions may be made in emergency as well as daily situations.
  • Complete exit surveys for residents moving out of the shelter. Clean rooms after residents leave.
  • Complete all paperwork by end of your shift.
  • Enter data into the Case Worthy software management program in a timely and precise manner.
  • Maintain shelter residential and office spaces: stock supplies, stock personal care supplies, identify forms that need copying, create new resident files, shred documents, etc. as specified by the Shelter Manager.
  • Participation in scheduled staff meetings and communication of pertinent resident information to the Resident Services Advocate and Shelter Manager.
  • Attend all trainings required by the organization.
  • Participate in RCPCH outreach events/activities.
  • Adhere to agency policies and work rules including confidentiality, child abuse reporting and code of ethics.  Maintain professional boundaries with shelter residents.   
  • Other duties and projects as assigned.

Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.