RC Resident Services Advocate Full-time


Salaried, Non-Exempt with Benefits – 40 Hour per Week
Salary Range: $27,040 – $41,600 ($13.00 – $20.00 per hour)

General Job Description

Under the supervision of the Shelter Manager, the Resident Services Advocate (RSA) provides services and support to shelter residents that includes support group development, life skills development, recreation/enrichment opportunities, and activities. The RSA works alongside the Child Advocate to provide appropriate parenting skill classes weekly to residents. Provides aftercare and outreach services for post shelter residents keeping timely and accurate documentation. The RSA is responsible for resident and outreach client chart management and maintenance. On a weekly basis, the RSA will meet individually with shelter residents and with the Shelter Manager for planning and progress updates.

Qualifications for Position

• Bachelor’s degree preferred. Completion of a high school or general equivalency diploma (GED) required.
• Bi-lingual English/Spanish preferred.
• Ability to work confidentially with sensitivity with traumatized populations.
• Computer skills sufficient to participate in webinars, utilize work email, and enter data into the Case Worthy program management software program.
• Excellent interpersonal skills with the ability to handle crisis situations and to perform needs assessments.
• Creative problem-solving and detailed documentation skills.
• Community resourcing and networking skills.
• Ability to facilitate small groups and engage in conflict resolution.
• Ability to be a team player with professional ethics.
• Georgia driver’s license, reliable transportation and automobile insurance coverage.
• A physical exam, drug screening and criminal record check are required prior to shift work.

Job Responsibilities and Performance Standards:

• Process client intakes and transitions from shelter according to established procedures. Assist Child Advocate with child intakes as needed.
• Consults daily on a one-to-one basis with residents to facilitate their transition into and from shelter, assist client with identifying options, create a plan of action, and facilitate goal setting.
• Communicates with Child Advocate to facilitate a team approach to working with the client and child (ren).
• Establishes daily shelter schedule for residents as needed.
• Communicates with RCPCH Transporter to facilitate a team approach in making transportation arrangements of in-shelter residents.
• Responsible for the facilitation of weekly support groups and house meetings, outside activities. and enrichment for in-shelter residents.
• Responsible for the establishment and maintenance of shelter library and resource materials.
• Works in conjunction with staff in preparation of residents for legal and criminal justice advocacy.
• Works with other program staff and/or volunteers on case management, client related issues, events and documentation.
• Assists with shelter on call schedule as needed.
• Responsible for oversight of safety planning for residents and family.
• Provides coordination of services to facilitate residents achieving independent living skills, jobs, and other skills required for safe living post shelter.
• Responsible for monthly H.E.R.E. community group support sessions.
• Responsible for attending Tifton Judicial Circuit Counties’ Family Connection Meetings.
• Responsible for the accurate and timely completion of daily documentation, in the physical chart and in Case Worthy, of all services for adult residents. Documentation to include signed release forms, intakes, case notes, fact sheets, direct assistance, daily review/planning sheets, social histories and discharge forms, financial requests, etc.
• Attend all scheduled staff meetings and mandated trainings.
• Works with staff on activities and planning for outreach.
• Works at least two outreach events per year, in addition to the COH Sporting Clays Tournament, the Candlelight Vigil, and the Remembrance of the Innocent.
• Represents and supports Ruth’s Cottage and The Patticake House in the community as applicable and requested.
• Abides by all terms and conditions of employment of the agency.
• Adheres to the policy of wearing a shelter uniform to work with permission to engage in “Casual Fridays” if desired.
• Demonstrates a high level of personal accountability toward job and flexibility in assuming other responsibilities as needed.
• Observes all health, safety, sanitation, and pandemic policies.
• Organizes and maintains donations in coordination with the Sexual Assault Program and Shelter Manager.
• Performs other duties as assigned.
Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.