RUTH’S COTTAGE HOUSING SERVICES COORDINATOR
Hourly, Non-Exempt with no Benefits – 20 Hours per Week
Hourly Rate Range: $11.00 - $16.50
General Job Description
The Housing Services Coordinator is responsible for the provision of housing stabilization services to our program participants and their children who are participating in Ruth’s Cottage Rapid Re-Housing Program. Employee will work with the Resident Service Advocate to ensure that the clients have set up and achieved their individual employment goals to be able to maintain housing. The Housing Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.
Qualifications for Position
- High school education required. Professional experience in the human services, social work, psychology or related field and demonstrated experience in rental housing programs for low income, special needs individual and families, is preferred.
- Knowledge of human behavior, specifically of those who have been traumatized, and ability to work respectfully with all populations.
- Computer skills along with excellent written and verbal communication skills.
- Experience with program reporting and ability to maintain reporting systems and monitor program goals.
- High initiative and ability to work independently with minimal supervision.
- Ability to prioritize and multitask and ability to complete tasks in a professional and timely manner.
- Considerable knowledge of community resources and services available to children and families.
- Ability to work effectively in an often fast-paced and dynamic environment
- Commitment to the confidentiality of the Shelter location and those served.
- Minimum two years of experience working in housing field with strong knowledge of the counties we serve market and geography.
- Ability to work with numbers, including financial spreadsheets. Excellent knowledge of computer systems and accounting software preferred.
- Knowledge of federal, state and local fair housing laws.
- Detail oriented with strong organizational and time management skills.
- Dependable transportation and valid GA Driver’s License
- Ability to pass a criminal background check and health/drug screening.
- Commitment to the adherence to all policies and standards of Tift Judicial Circuit Shelter, Inc. DBA Ruth’s Cottage and The Patticake House.
- Committed to working with persons regardless of sexual orientation, gender identity racial, ethnic, cultural, or socioeconomic background, and with persons with disabilities.
Job Responsibilities and Performance Standards:
- Provision of comprehensive housing services to participants, including working directly with landlords.
- Ability to “sell” and promote the RRH program to prospective landlords in our judicial circuit; Tift, Turner, Irwin and Worth counties.
- Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.
- Establish and maintain a collaborative and cooperative relationship with service providers, such as housing authorities, private landlords, law enforcement, justice system, DFCS, childcare providers, education programs, faith community, housing liaisons, banking/credit institutions, healthcare professionals and other social service organizations.
- Serve as liaison between RRH participant and landlords when needed.
- Provide overview explanation of RRH assistance available to participants and aid in housing identification.
- Assist participants in identifying and addressing housing barriers and challenges such as poor/no credit, bad rental history, criminal histories, etc.
- Ensure timely completion of participant applications, income certifications, exit documentation, and any other necessary housing paperwork by coordinating closely with case management partners.
- Track housing placements and other important data points and provide support to the Shelter Manager in the development of the HUD Annual Performance Report, annual updates, and any other program reports required for program evaluation and management.
- Employee will be responsible for building a good rapport with agencies in each county that can offer non-financial resources to establish a household such as furniture and other household items. Some examples of these organizations are; The Salvation Army, Goodwill, and Brother Charlies in each county.
- Employee will be responsible for working with clients to identify and set up appointments to view potential homes within the service areas. Also, if transportation services are needed, employee will be responsible for communicating with the Shelter Transporter to set times that are convenient for employee, transporter and client.
- Attend program meetings with internal and external partners to coordinate services and ensure quality services.
- Maintain client files, including all necessary housing documentation. Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work.
- Develop resource manual for housing that includes information on judicial circuit housing providers with requirements. Information to include; housing facility, contact person, application fee, if applicable, how much, background check, deposit amounts, and any rules regarding pets, children, and 55 or older, etc.
- Attend staff meetings and participate in RCPCH outreach activities/events.
- Other duties assigned by supervisor.